Emergency Inquiries
Sapporo Citizen Contact Center
Available Languages: Japanese, English, Chinese, Korean
This is a call center that can accommodate foreign languages. If you have a problem during your travels, please contact the following.
011-222-4894
| Fax | 011-221-4894 ※When sending an inquiry/request by fax, please do not forget to write the sending fax number. |
|---|---|
| Business Hours | 8:00–21:00 |
| Holidays | Open all year |
Injury, sudden illness, fires
When you need an ambulance or fire truck in case of illness, injury or fire, please call 119.
*You can call 119 anywhere in Japan, 24 hours a day. Calls are toll free.
Information to convey on the phone
1. What has happened (incident, accident, sudden illness, fire, etc.)
2. Where you are (address, landmarks, etc.)
3. Name and phone number
Hospitals and Hotline Catering to Foreign Nationals during Nighttime Hours and on Holidays
There are hospitals in Sapporo that accept foreign nationals during nighttime hours and on holidays. Additionally, the Emergency Relief Center Sapporo accepts telephone calls in foreign languages 24 hours a day. Be sure to use these hospitals and hotline if you happen to fall ill during your visit.
Hospital that accepts foreign nationals during nighttime hours and on holidays
| Name of Hospital | Sapporo Higashi Tokushukai Hospital |
|---|---|
| Address | Kita 33-jo Higashi 14-chome, Higashi-ku, Sapporo |
| Telephone | 011-722-1110 *Be sure to call in advance before going to the hospital |
| Hours | Weekdays: 17:00 to 9:00 the next day Saturdays, Sundays, and national holidays: 9:00 to 9:00 the next day |
| Language | English, Chinese, Korean, Russian, Spanish, Portuguese, Mongolian, Indonesian, Malaysian, Guarani |
| Note | If you can communicate in Japanese, please use the Night-Time Emergency Medical Center (Odori-nishi 19-chome 1, Chuo-ku, Sapporo). |
Emergency Relief Center Sapporo is a 24-hour telephone health hotline
Language: English, Chinese, Korean, Thai, Malaysian, Russian
Try the following number if you cannot get through: 011-272-7119
Sapporo City “Medical Communication Hotline ” (medical support for foreign tourists)
The City of Sapporo provides a Medical Communication Hotline to support foreign residents, including tourists, when they visit medical institutions.
After registering the necessary information via the application form or phone call, a representative will make an appointment at the hospital and provide an interpreter on the day of the visit.
This service is free of charge and does not require registration, so please take advantage of this service for emergency support at accommodations and tourist facilities.
For more information, please click here.
Traffic accidents and crimes
If you encounter a crime or sense a dangerous situation, please call 110 immediately.
*You can call 110 anywhere in Japan, 24 hours a day. Calls are toll free. For non-emergencies and inquiries, please contact the local police station or the nearest police box.
Information to convey on the phone
1. What has happened (incident, accident, sudden illness, fire, etc.)
2. Time and place
3. Name and phone number
Natural disasters
If you encounter natural disasters such as earthquakes, remain calm and secure your own safety.If you are in your hotel, please evacuate according to the instructions of the staff.
When you are outdoors, either return to your hotel or go to the nearest evacuation shelter.
Evacuation shelters
・Evacuation shelters are safe places that can be used by anyone.
・In most cases, local elementary and junior-high schools and parks serve as evacuation shelters.
・Food and water is distributed, and you can get information.
・Walk to the evacuation shelters (do not run).
Disaster Pocket Guide
Information useful during a disaster is summarized on a single sheet. It is written in five languages: Japanese, English, Simplified Chinese, Korean and Russian. PDF (approx. 1.6MB)
Useful links
